Ironically Juxtaposed Headlines o' the Day

Hat tip: me.

ING Fights Euro-Zone Woes With Data

April 3, 2013, 7:44 AM ET
Dutch banking giant ING hopes to right its own ship in the middle of this storm by using data to improve not only its understanding of who its customers are, but how they want to be treated. It is using traditional and next-generation data analytics to improve its execution of even the simplest transactions, such as sending out new bank cards, or contacting customers who have forgotten to take their cash out of the ATM using their preferred mode of communication.

“If we need to work on consumer trust, then we need to know what influences trust,” ING’s CIO, Ron van Kemenade, tells CIO Journal...

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Dutch bank ING's online customers find wrong balance in accounts

April 03, 2013 / Reuters
Dutch bank ING was inundated with complaints from retail and business customers in the Netherlands on Wednesday because their online accounts showed incorrect balances.

ING said that it had a problem with processing payments on Tuesday night and that balances online appeared incorrect even though the actual balances in the accounts were not affected. It said the problem was not caused by computer hacking.

Angry customers complained by phone, on social media and in person at bank branches. ING said that it did not know how many customers had been affected.