Proof is in the pudding

Interesting excerpt from an interview with JBoss execs at the RedHat summit:

Q: In reference to a quote from Microsoft CEO Steve Ballmer about open source software and it being unreliable from a TCO perspective, how can we drive quality through open source development? Crenshaw: When people ask this, I can't believe Microsoft is talking about reliability of open source software. Look to the FAA or to Orbitz or most of Wall Street and there is no doubt that open source is reliable. What we must do now is shift from reliability to availability. Until today, highly available has always been in the domain of companies with the most money and the deepest development benches. But if you think about it, highly available is something that fits everybody. Our role is to provide that availability through virtualization, storage and clustering and then bring that availability to the masses. As far as TCO goes, the FAA [Federal Aviation Administration] saved $15 million and two-thirds time by going with Red Hat. I say we let customer success speak instead of the analyst reports.

SearchOpenSource: Red Hat Summit: The trials and triumphs of open source